Refund policy
Last updated: November 16, 2026
We want you to be happy with every Glastov order. If something isn't right, here is how returns, replacements and refunds work.
Return window
You can request a return within 7 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories, manuals and tags.
Personal care and grooming products
For hygiene reasons, grooming and personal care products (such as trimmers, shavers and their attachments) that have been opened, used or had their seal broken can't be returned, unless they arrived damaged, defective or were not what you ordered.
Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or incorrect, email us within 48 hours of delivery at support@glastov.shop with your order number and clear photos or a short video of the product and packaging. An unboxing video helps us resolve claims faster. Once confirmed, we'll send a replacement or issue a full refund at no extra cost to you.
How to start a return
Email support@glastov.shop with your order number and the reason for the return. We'll reply with the next steps. Items sent back without first contacting us can't be accepted.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are processed within 5 to 7 business days:
- Prepaid orders: refunded to the original payment method. Your bank or card provider may take a few extra days to show it.
- Cash on delivery orders: refunded by bank transfer or UPI. We'll ask you for the details by email.
Shipping charges are non-refundable, except where the return is due to our error (a damaged, defective or wrong item).
Exchanges
We replace items that arrive damaged or defective. For any other exchange, please return the item for a refund and place a new order.
Cancellations
You can cancel an order before it is dispatched by emailing us with your order number. Once an order has shipped, it can't be cancelled, but you may return it under this policy where eligible.
Contact
Questions about returns or refunds? Email support@glastov.shop.